At cheapfootwearbrand.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return your unworn items in their original condition with all original packaging within 30 days of receipt for a refund or exchange.
Returns & Exchanges Policy
We offer a 30-day return or exchange policy from the date you receive your order. To be eligible for a return or exchange, your item must be unworn, in its original condition, and include all original tags and packaging. Proof of purchase is required.
How to Initiate a Return or Exchange
- Log into your account on cheapfootwearbrand.com and navigate to your order history.
- Select the item(s) you wish to return or exchange and complete the provided steps.
- You will receive a confirmation email with a returns authorisation number and instructions on how to mail your package.
Please do not send your return without an authorisation number.
Shipping for Returns & Exchanges
You are responsible for the cost of return shipping unless the return is due to a fault in the product or an error on our part. We recommend using a traceable shipping method as we cannot be held responsible for items lost in transit.
Once your return is received and inspected, we will process your refund or exchange. This process typically takes 7-10 business days from the date we receive your package.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow time for the refund to be processed and appear in your account, as this can vary depending on your financial institution. Sale items are eligible for a refund.
Exchanges
We are happy to exchange your item for a different size or colour, subject to availability. If you are requesting an exchange, please note that it will be processed once we have received your original item.
Faulty or Incorrect Items
If you receive a faulty item or an item different from what you ordered, please contact us immediately. We will cover all shipping costs associated with the return and replacement of these items.
Change of Mind
We understand that sometimes an item just isn’t right. We happily accept change of mind returns provided the above conditions are met.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on socks, hosiery, or shoe care products if the sealed packaging has been opened.
International Returns
Please note that international customers are responsible for any return shipping costs and any applicable customs duties or taxes incurred upon return. These costs are non-refundable.
Need More Help?
For any further questions regarding our returns and exchanges process, please visit our Help Centre for comprehensive information and support.